Approach Our clients tell us we have a distinctive style of working. Flexible and highly collaborative in approach, our aim is always to help them get to the right results and achieve the buy-in and momentum they need to create change that lasts. Flexibility Different clients have different needs and look for different types of input, depending on their own capabilities. Using the experience and versatility of our consultants, we always tailor our offerings to the particular circumstances – both in the roles we take and in our approach. The only thing we focus on is what is right and will work best for our client’s particular circumstances Collaboration Whatever the approach, our style is highly collaborative. Whether involved in strategy or delivery, we always work directly with client staff to address the issues, typically deploying just one or two consultants to complement existing know-how and skills. Sometimes other third parties may be involved as well. The key is that our clients remain closely engaged throughout and fully in control, and are able to maximise the opportunities for skills transfer. Right results Decisions are rarely straightforward, yet the implications can be far-reaching. In supporting decision-making we set great store on rigour of thinking – in understanding strategic rationale, in assessing the options, and in ensuring the chosen way forward has been thoroughly thought through in terms of practical impact and resource implications. Where choices are difficult, we are not afraid to table unpopular or controversial views and conclusions to make sure our clients get the right results. Change that lasts Too often the result of a consultancy exercise is a set of recommendations that merely gathers dust. Our focus is always to make change happen, and stick. Hence the emphasis on ensuring that practical implications are understood and that the teams are in place with the conviction and capability to carry the work forward. And just as important, in reaching the conclusions, is to give management teams the opportunity to explore and make choices for themselves. That way they feel strong ownership of the direction set and the underlying thinking. In short, our consultants pay great attention to building trust and support through the whole community to be affected by change, to minimise resistance and ensure that the desired outcomes really can be delivered and sustained.